Refund policy
At Peel & Pattern, we want you to love your wallpaper. Because wallpaper is a design product that can be difficult to resell once opened or handled, we have a few simple requirements for returns.
Please inspect your order carefully before opening, cutting, or installing your wallpaper.
15-Day Returns
We accept eligible returns requested within 15 days of the date your order was delivered.
To be eligible for a return, wallpaper must be:
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Unused and uninstalled
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Uncut and unaltered
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In its original packaging
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In new, resalable condition
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Free from damage, marks, adhesive, or other signs of use
The return request must be submitted within 15 days of delivery. Contacting us after the 15-day period does not qualify an order for a return unless otherwise required by applicable law.
Store Credit Only
Peel & Pattern provides store credit only for approved returns. We do not issue refunds to the original payment method for standard returns.
Once your returned merchandise has been received and inspected, approved store credit will be issued for the eligible amount.
Store credit may be used toward a future purchase from Peel & Pattern.
20% Restocking Fee
Approved standard returns are subject to a 20% restocking fee.
The restocking fee is deducted from the value of the returned merchandise before store credit is issued.
For example, if eligible returned merchandise has a value of $100, $20 will be deducted as the restocking fee and $80 will be issued as store credit.
The restocking fee does not apply to items that arrive damaged, defective, or incorrect due to an error on our part.
Opened Wallpaper
Because wallpaper can be damaged or contaminated once removed from its packaging, opened wallpaper may not be eligible for return.
If you need to return an order, please contact us before opening the product so we can confirm whether it qualifies for return.
Installed or Cut Wallpaper
Wallpaper that has been installed, partially installed, cut, trimmed, altered, or exposed to adhesive cannot be returned.
Please inspect your wallpaper carefully before installation.
This includes issues that could have been identified before installation, such as:
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Choosing the wrong pattern
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Choosing the wrong color
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Ordering the wrong quantity
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Differences in appearance caused by your screen or lighting
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Failure to properly measure your walls
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Installation-related issues
For these reasons, we strongly recommend ordering a sample from the product page before purchasing wallpaper for your project if you are uncertain about the pattern or color.
Incorrect Quantity or Pattern
Customers are responsible for selecting the correct wallpaper pattern and quantity before placing an order.
If you ordered the wrong pattern, color, or quantity, you may request a return within 15 days provided the merchandise meets all return requirements.
Approved returns are subject to the 20% restocking fee, and the customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product due to an error on our part, please contact us as soon as possible after delivery.
Email:
Please include:
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Your order number
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A description of the problem
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Clear photographs of the wallpaper
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Photographs of the packaging
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A photograph of the shipping label, if applicable
Please do not install, cut, alter, or discard the affected wallpaper or packaging while your claim is being reviewed.
If we determine that the product arrived damaged, defective, or was incorrectly fulfilled, we will work with you to provide an appropriate resolution.
The 20% restocking fee does not apply to approved claims involving damaged, defective, or incorrectly fulfilled merchandise.
Return Shipping
For standard returns due to a change of mind, incorrect selection, incorrect measurements, or ordering the wrong quantity, the customer is responsible for the cost of return shipping.
Original shipping charges are non-refundable.
If the return is due to an error on our part or an approved damaged/defective product, we will provide appropriate return instructions.
Final Sale Items
Items identified as Final Sale are not eligible for standard returns or store credit.
Final Sale items may still qualify for a resolution if they arrive damaged, defective, or incorrect due to an error on our part, subject to applicable law.
How to Request a Return
To request a return, email:
Please include your order number and the reason for your return.
Do not ship anything back without receiving return instructions from us first.
Returns sent without prior authorization may not be accepted.
Return Processing
Once your return arrives, we will inspect the merchandise to verify that it meets the requirements of this policy.
If approved, your store credit will be calculated after any applicable restocking fee and other eligible deductions.
Store credit will then be issued to you.
Questions
If you have questions about our return policy or need help determining how much wallpaper to order, please contact us before placing your order.
Email: info@peelandpattern.com
Peel & Pattern
Beautiful walls. Effortless style.
Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable law.