Shipping policy
At Peel & Pattern, every order is prepared with care and shipped directly to you. We offer shipping throughout the United States.
Order Processing
Most orders are processed within 3–7 business days before they are shipped.
Orders are not typically processed, shipped, or delivered on weekends or U.S. holidays.
During periods of high order volume, new product launches, holidays, or other circumstances outside our control, processing times may take longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Shipping Times
After your order has been processed and shipped, delivery times generally depend on the shipping destination and carrier.
Estimated delivery times are provided at checkout when available.
Please note that shipping estimates are estimates, not guaranteed delivery dates. Delays can occasionally occur due to weather, carrier disruptions, holidays, customs, or other circumstances outside of our control.
Shipping Costs
Available shipping options and costs are calculated and displayed at checkout based on your order and shipping destination.
Any applicable free-shipping promotion will be clearly stated on our website or at checkout.
Tracking Your Order
When tracking information is available, you will receive it by email once your order has shipped.
Please allow some time for tracking information to become active after your shipping confirmation is sent.
If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery area and with household members or neighbors.
If you still cannot locate the package, contact the carrier directly and contact us at info@peelandpattern.com so we can assist you.
Incorrect or Incomplete Shipping Addresses
Please carefully review your shipping address before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.
Once an order has entered processing or shipping, we may not be able to change the shipping address.
Damaged Packages
Please inspect your order when it arrives.
If your package or wallpaper arrives damaged, contact us as soon as possible at info@peelandpattern.com.
Please include:
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Your order number
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A description of the damage
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Clear photographs of the damaged product
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Photographs of the packaging
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A photograph of the shipping label, if applicable
Please retain the original packaging until the issue has been resolved.
Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package appears to be significantly delayed or tracking indicates an issue, please contact us at info@peelandpattern.com and we will do our best to assist.
For packages confirmed as lost by the carrier, we will work with you to determine the appropriate resolution.
International Shipping
At this time, Peel & Pattern ships to U.S. addresses only, unless otherwise stated at checkout.
Questions
If you have questions about your order or shipping, please contact us at:
We're happy to help.
Peel & Pattern
Beautiful walls. Effortless style.